FAQs

Frequently Asked Questions (FAQ)

Welcome to the City Furniture & Mattress Frequently Asked Questions (FAQ) Page. We are here to provide clarity and ensure a smooth shopping experience for all our customers. If you need further assistance, don’t hesitate to reach out through our Contact page or email.

 

Question #1: What kind of products do you sell?

Answer: At City Furniture & Mattress, our product category includes furniture. We specifically offer beds, mattresses, sofas, and tables.

Question #2: How long will my order take to arrive?

Answer: We aim to deliver your furniture efficiently. Here is our timeline:

  • Processing time: 1 to 2 business days.
  • Shipping time: 3 to 5 business days.
  • Total estimated delivery: 4 to 7 business days.

 

Question #3: Do I have to pay for shipping?

Answer: No, we offer free shipping on all orders.

Question #4: What payment methods do you accept?

Answer: Our accepted payment gateway name is Cash on Delivery (COD). The currency used on our website is USD.

Question #5: What should I do if I receive a damaged or defective product?

Answer: If a product is defective or damaged, the return shipping cost is covered by the store. You must contact us within our 7-day return window. We process replacements or store credit only for eligible returns.

Question #6: Can I modify or cancel my order after placing it?

Answer: Yes, our cancellation window is strictly within 2 Hours of placing the order.

Question #7: What is your return policy?

Answer: We offer a return window of 7 days. Please note that if an incorrect item was ordered, the return shipping cost is the customer's responsibility.

Question #8: How do refunds work?

Answer: We strictly issue no cash refunds. Eligible returns within 7 days will receive replacements or store credit only. The refund process time for these replacements or store credit is 7Days.

Question #9: Do you ship internationally?

Answer: No, our target country is the United States. We ship exclusively within the United States and utilize carrier services like UPS and FedEx.

Question #10: Do you provide a tracking number?

Answer: Yes, we provide a tracking number for your orders.

Question #11: How can I reach customer support?

Answer: You can contact us via email at support@stocktoncitymattress.com or by phone at +1 (209) 227-7161. Our support reply time is 24 hours. Our working days or hours are Monday to Saturday: 10:00 AM – 7:00 PM, and Sunday: 11:00 AM – 6:00 PM (PST Time Zone).

 

CONTACT INFORMATION

Quick Links: